All delivery times are after art/logo approval. Delivery times vary depending upon the type of product and the manufacturer. You will be notified of lead times at the time of quote. We are here to meet our customer's needs, and we will deliver your order on time, every time, exactly as promised. All shipments are sent via FedEx Ground unless otherwise specified.

We make every effort to ensure the products you are quoted are in-stock and ready for decoration. When our stock of a certain product is depleted, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

Please call us at (888) 455-7722 and we will do everything possible to meet your deadline.

Minimum order quantities will vary depending on the product and the manufacturer. Most of our embroidered items have a 1 piece minimum. Imprinted items are most cost effective when ordered in larger quantities.

The charges/requirements depend on the type of product. We always inform our customers by providing a full quote which outlines all charges.

We accept all major credit card (Visa, MasterCard, Discover or American Express). We also offer terms for repeat customers.

Yes, we can send you a sample of the actual item you are looking to purchase. Most items are available with either random logos or blank. Please contact your customer relations specialist for more details.

Yes. To receive a pre-production sample, you must place your order by phone and request a sample at that time. Delivery time on your order would begin based on when the pre-production sample is approved.

Our options are unlimited. Our web site represents only a percentage of the products we can source and develop. We have the purchasing power to access to over 1 million products. Please call us at (888) 455-7722 for more information.

Since your order is processed as soon as it is placed, we are usually unable to allow for changes, corrections or cancellations. Please review your order carefully before placing it. If you need to change your order, please call us at (888) 455-7722 as soon as possible.

Orders may not be canceled once production has begun. Orders canceled before actual production has begun will require written notice. Orders that can be canceled are subject to charges for all costs of processing and preparation that occurred prior to the receipt of cancelation notification.

Additional charges apply only if the file you submitted requires work by our art department to make it suitable for decoration. Art charges will also apply for new design work. Our art department has the ability to create new designs for your projects or manipulate current designs. Please call for more information.

We prefer artwork be submitted in a usable vector format such as .EPS or .AI (Adobe Illustrator). Having your design already in vector format may keep you from being charged art fees. If you do not have this type of file, our highly experienced art team can convert just about any file type. We recommend high resolution .PSD, .JPG and .PNG files that are 300 dpi or higher.

The art charge (as described above) is to alter or create new logo designs. A setup charge is the cost associated with the creation of a die, plate, screen, or other fixture that is used in the machine that prints your logo on the desired item. A digitizing fee only occurs when your logo needs to be converted into a file that our embroidery machines can read. This is done using sophisticated software that tells our machines where to apply thread on the desired garment. Digitizing is a one-time charge per design (per size-size changes may require a different digitized file).

Once you have sent your graphic, our embroidery team will review it and make specific suggestions. In general, small text, fine detail, and color gradients can be difficult to reproduce with embroidery. Also, the type of fabric on which the logo is applied can affect the level of detail that can be reproduced. Thinner materials should be customized with logos that do not have high stitch counts.

Yes. Our art professionals have access to thousands of fonts to provide you with the perfect font choice.

Yes, we provide PMS color-matching whenever possible. If PMS color-matching is not possible on an item, the closest available color will be selected. For embroidery, we will select the embroidery thread color which most closely matches a specified PMS color. Please speak with your customer relations specialist regarding your specific color-matching request.

Security is very important to us, and we take every precaution to protect our customers' account information. We are PCI compliant and keep all sensitive information on encrypted servers.

If you experience any problems with our web site, please send an e-mail to justine@drummonduniform.com or give us a call at (888) 455-7722.