Frequently Asked Questions

Frequently Asked Questions

What are normal production and delivery times?

All delivery times are after art/logo approval. Delivery times vary depending upon the type of product and the manufacturer. You will be notified of lead times at the time of quote. We are here to meet our customer's needs, and we will deliver your order on time, every time, exactly as promised. All shipments are sent via FedEx Ground unless otherwise specified.

What happens if a product is backordered?
How can I get my order faster?
What are the standard minimum order quantities?
What charges/requirements are associated with my order?
What payment options are available?
Can I get a sample of the product?
Can I receive a pre-production sample for approval prior to my order being placed into production?
Am I limited to the items shown on your website or can I customize my order?
Can I add, cancel or delete items on my order if I change my mind?
What are the Terms and Conditions of Sale?
What is the art charge?
What type of file formats can I submit for use?
What is the difference between an art charge, setup charge, and a digitizing charge?
Are there any limitations on the types of graphics that can be reproduced with the embroidery process?
Can I use a specific font in my artwork?
Can I use my own PMS color?
Is my credit card and account information secure?
What if I'm having trouble with your web site or I find an error?

Drummond Uniform Service

  • 1718 Sixth Street SW
    Canton, OH 44706
    United States
  • 888-455-7722
  • sales@drummonduniform.com

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